GUEST RELATIONS MANAGER

Vattanac Golf Resort

Phnom Penh, Cambodia.

Vattanac Golf Resort is setting a new standard for golf in Cambodia and the region. To maintain the highest standards, we are seeking to recruit Cambodian National to fulfill the positions of 'Guest Relations Manager''.

Role & Responsibilities:

  • Maintains and develops relationships with all guests to encourage club participation and atmosphere. 

  • Effective team member to offer solutions and suggestions to all visitor complaints, issues, facility challenges and overall ways to better enhance service, a hospitality culture and the club culture.

  • Responding to all visitor needs and anticipating their unstated ones

  • Create an environment to makes a visitor feel welcome and home at our club (build loyalty)

  • Actively listen to and resolve complaints

  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns in a timely manner

  • Inform visitors of our golf resort services, including food and beverage options

  • Promote all VGR amenities, conveniences and programs offered

  • Support all clubhouse staff including receptionists to ensure we comply with all standards and operating procedures

  • Weekly and monthly reports based on feedback from all visitors and prospective members.

  • Analyzing guest feedback and providing strategic direction to continuously improve overall rating

  • Performs other duties as required and self-initiated as part of the team culture to maintain accountability for our club development

  • Maintains a database of prospective members and will be the key contact throughout the sales funnel. 

  • Other tasks as assigned by management.

Requirment:

  • Bachelor degree in hospitality or related field

  • Excellent Khmer and English language skills, knowledge of other languages is a plus.

  • A minimum of 2years experience in a similar role at a luxury hotel or club.  

  • Customer service drive with outstanding communication and active listening skill

  • Excellent problem-solving and multitasking skills

  • Ability to work flexible hours

  • Strong sense of responsibility and a professional presentation

  • Knowledge of golf preferred

*Applications will be accepted by Cambodian Nationals Only

APPLY ONLINE