GOLF SERVICE MANAGER

Pattana Golf Club & Resort

Chonburi, Thailand.

Role & Responsibilities:

  • ​Learn the names and personally recognize our regular Guests and Members

  • Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures

  • Supervise the opening and closing of the outside services area, to include the bag drop, kiosk area, all carts, and all basement areas that are relevant to golf operations

  • Coordinate with the golf shop and Caddy Master the tee times and group activity on a daily basis

  • Handle bag storage and bag shipping between clubs and hotel

  • Maintain the cleanliness of all areas within the operation, including but not limited to; the kiosk, carts, and all areas in the basement relevant to the golf operation

  • Seek and train new hires and handle all associated paperwork

  • Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability

  • If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)

  • Maintains cleanliness and organization in all work areas

  • Uphold appropriate departmental standards of quality/timing

  • Uphold and ensure compliance with all company and departmental policies and procedures

  • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately

  • Attends all scheduled employee meetings and brings suggestions for improvement

  • Willing and timely execution of other duties as delegated by leadership

Required Qualifications:

  • Minimum one year experience in a same or related field preferred

  • High School Diploma or equivalent credentials required

  • College degree preferred

  • Excellent communication skills, both written and verbal

  • Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel and Outlook

  • Proficient with peripherals, copier, fax, telephone and calculator

  • Minimum typing skill of 20+ wpm

  • Must have ability to courteously present information to people in one-on-one and group situations

  • Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)

  • Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers

  • Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively

  • Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment

  • Ability to easily adapt to organizational and environmental changes

  • Must be flexible to working days, early mornings, evenings, weekends, and holidays

  • Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

*Applications will be accepted by Thai Nationals Only

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